Shabby Pumpkin

Frequently Asked Questions

How long does it take you to complete an order?

Typically, a design order will take two to three business days for completion. Proof changes will be about one business day, depending on the amount of changes.

For cards: Printing takes about a week so please plan ahead. Rush orders will be subject to a fee.

I have both digital photo files and prints. Is that ok?

If it's a picture, I will use it. Whether you have a large family photo on your living room wall or a digital snapshot from last weekend, I will accept it for use. All prints will be returned.

My photos aren't the best. Should I have them edited before I send them to you?

No need. I include photo editing in the cost of your design. I can also modify some photos to get the best shot possible.

We had some amazing pictures taken by a professional photographer this year and I would love to use those for my design/card!

Sounds great! I will need a release from your photographer before I can use their pictures. I'm sorry, I will not accept your word regarding approval. Your photographer should have a general release on file.

When will I be charged for my order?

Since your satisfaction is my number one goal, your payment is not due until you have approved your final design.

Payments are made through PayPal or in some cases I do accept checks.